In many Canadian jurisdictions, insurers are required to participate in mediation to try and resolve the dispute and avoid costly and lengthy litigation. Mediation presents an excellent opportunity to resolve disputes without having a resolution imposed by a third party.

When used effectively, mediation can be a cost effective tool well worth the investment of time and effort. However, mediation at times fails to deliver a satisfactory outcome, not because of a lack of will, but because of a lack of preparation and understanding of how to use the process, and online platform, effectively.

In this YRMC Boot Camp for new adjusters and claims handlers, our panel share insights on mediation and the steps insurers new to mediation can take to make the most of the opportunity to settle the dispute.

Topics covered include:

• Preparing for mediation
• Logistical issues to address for online mediation
• Tactics to consider before and during the mediation
• What to expect on the day from online mediation and how to use the platform effectively

Download the slides – Making the Most out of Mediation – Risk Management Counsel of Canada (RMC) – Jan 2021

Presented by:

Joachim Chao
CBM Lawyers, Edmonton

Terri Higdon
Cox & Palmer, St John’s

Brian Murnaghan
CBM Lawyers, Edmonton

Kelsey O’Brien
McKercher LLP, Saskatoon

Jennifer Therrien
Kelly Santini LLP, Ottawa