Thursday, November 21st, 2019
1:00pm – 4:00pm
Toronto

In many Canadian jurisdictions, insurers are required to participate in mediation to try and resolve the dispute and avoid costly and lengthy litigation. Mediation presents an excellent opportunity to resolve disputes without having a resolution imposed by a third party.

When used effectively, mediation can be a cost effective tool well worth the investment of time and effort.  However, mediation at times fails to deliver a satisfactory outcome, not because of a lack of will, but because of a lack of preparation and understanding of how to use the process effectively.

In this YRMC Boot Camp for new adjusters and claims handlers, we will share insights on mediation and the steps insurers new to mediation can take to make the most of the opportunity to settle the dispute.

Topics we cover are:

Planning your approach to mediation

• Should you go to mediation
• Selecting your mediator
• Preparing your materials

Negotiating tactics

• Planning your tactics
• What plaintiff’s counsel are trying to achieve
• Understanding different tactics used by mediators to try and bring about a settlement

Tips to get the most out of mediation on the day

At the conclusion of the presentations, we will conduct a mock mediation of defence and subrogation file to demonstrate how these tactics and tips can be applies.

Where?
Blaney McMurtry LLP
2 Queen Street East
Suite 1500
Toronto